Delivery

At Enigma Print & Design we know just how important is it that print is delivered intact and on time . That’s why we offer different turnaround times and dispatch all orders using Royal Mail or a courier, both services are fully trackable. Depending on the product ordered and its weight/value, the courier we use may vary. (Usually DPD or Parcelforce).

What if something goes wrong?

Enigma Print & Design does everything possible to reduce the arrival of damaged goods, but damages do occur sometimes. In the first instance you must contact us by email studio@enigmaprintanddesign.co.uk detailing the damage. Please take a digital picture of the damage for our insurance and for any claims against the courier. Please do not dispose of the item as we may require its return. Once we have been notified (and have received the images of the damage) we will replace the damaged goods as soon as possible.

Delayed Delivery – The 3 Most Common Reasons

1) Artwork does not correspond to number of printed sides requested. Please check you have purchased the right number of sides and your artwork corresponds to this. We always try to contact our customers if we believe they might have asked to have one side printed in error.

2) Address provided is incomplete. In order for us to arrange delivery we need the full address. This includes house name/number and postcode.

3) The artwork is poor quality or wrong size. We pride ourselves in producing quality products and aim for full customer satisfaction, which we do by using quality artwork. If there is any doubt you might not be happy with the result of the finished product then we will try and contact you to see if you can provide higher quality artwork.