Refund Policy

There’s something wrong with my order. What do I do? 

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.  

Can I cancel my order? 

If you’ve uploaded your own design or used one of our templates, once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.  

I’ve noticed a mistake, can I change my order? 

If you’ve uploaded your own design or used one of our templates please check your design carefully before you confirm your order. We offer fantastic prices by automating some process. We don’t want you to be sad. 

So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry you may not be able to rectify it.  

Refund policy 

Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Enigma Print & Design Ltd

Damaged / Late Order Refunds.

Enigma Print & Design does everything possible to reduce the arrival of damaged goods, but damages do occur sometimes. In the first instance you must contact us by email sales@enigmaprintanddesign.co.uk detailing the damage. Please take a digital picture of the damage for our insurance and for any claims against the courier. Please do not dispose of the item as we may require its return. Once we have been notified (and have received the images of the damage) we will replace the damaged goods as soon as possible. A refund may also be applied at our discretion. Refunds will not be given for late deliveries as they are estimates only.